If you compare a business to the human body, there’s no doubt customer service is at the heart. It’s more than just a conversation answering a client’s question, it’s the accumulation of every interaction the client has with your business – it’s the pilot smiling from the cockpit as you board the plane, the barista handing you a straw with your coffee, the receptionist making sure your forms have been updated correctly. From the first conversation you have with a potential client,.
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What is design thinking, and why do we need it? Theorized by the Stanford d.school during the 1980’s, design thinking is a methodology that combines much of what designers already have in their toolkits; deep empathy for their users, willingness to experiment, and problem-solving. Using this thinking-based framework, you can improve your customer’s journey based on what they really deeply desire, instead of relying on purely historical data or the whims of your intuition. Empathize Empathy is at the core of the.
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So you’ve gone and done it. You’ve struck out on your own to form a marketing agency. Or your side gig has become your main gig. Or among your three partners, you’re the one with “the head for marketing.” No matter why you find yourself at the helm of a new marketing operation, you’ll quickly find that the name of the game is balance. Balance between daily tactics and long-term strategies. Between nailing down every detail and letting some things ride. Or.
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Imagine stepping into the past and telling marketers that they can now communicate with their customers anytime, anywhere, and at any budget. Not only can you communicate with them, but customers want and expect it. Oh and by the way these same consumers will generate brand content and basically do half your job. What would sound crazy 10 years ago is so common today that we take it for granted. It’s one of the most amazing times in the history of marketing.
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Many of our partners start a mobile app company without any prior experience in sales. Our program trains you to sell apps to small businesses with an online course and hands-on training. While our Mobile Marketing Advisors help you create an actual sales presentation before you go out to a small business, you will need to work on how you deliver that sales pitch. Small businesses are a unique audience in that the owners usually handle almost every aspect of the business.
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More than 7 years ago, I set out to completely change the way small businesses connect with their customers. Since then, Bizness Apps has become the global leader in small business mobile solutions and the company has grown to over 2,000 partners serving over 100,000 small businesses and their customers. We are very grateful for all your support over that time. Today, we have an exciting announcement to make: Bizness Apps has been acquired by Think3! This acquisition strengthens our offerings, while.
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If you’re looking for some valuable marketing inspiration, there’s no better role model than Apple. This global tech giant has brought its marketing strategy to perfection by combining several equally brilliant approaches. The backbone of Apple’s enviable marketing strategy is simplicity. This is why you’ll never find any information on where to buy the product in Apple’s ads. The company keeps it straightforward and lets the product speak for itself, which proves that you don’t need flashy noise or fancy graphics to.
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The General Data Protection Regulation (EU) 2016/679 (GDPR) is the new European privacy law that will go into effect May 25th, 2018. What is the GDPR? The GDPR will be replacing the current Data Protection Directive 95/46/EC, and its goal is to further protect users’ personal data. By increasing the regulatory requirements regarding data collection, processing, consent definitions, personal rights, and more, the GDPR is a great step forward for individuals in the European Union and abroad. While we are very excited.
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This week we are launching BizHelp, our new customer support app. It will serve as a primary destination for customers who need support. Have a question about our CMS or your app? You will find the answer in the BizHelp app, whether through how-to videos or help desk articles. BizHelp will be the first resort for all your questions and troubleshooting issues, so that you can access all this information whenever and wherever you are. If you do not find what you.
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We believe that what sets our company apart from our competitors is our personalized dedication to every partner. “World class service” is not an empty promise at Bizness Apps. This world-class service starts with our communication strategy. A couple of days ago, we shared Part 1 of how we support our white-label partners. This post will provide a Part 2 with additional information on how we deliver this world-class service to our customers. 1. Message Center Within the Partner Dashboard, you will find.
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